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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey there, Cestern, wishing you a great Monday ahead!
Is it possible that you upgraded the wrong account, and you're currently looking at a different Dropbox account? Could you check your account's plan page, and let me know what it reports there?
Do you have any Backups enabled?
Let me know more, and we'll take it from there!
This issue is resolved. I don't know how but there is another issue.
In the past I would create a backing track as an MP3 or wav file and right click on the file and send it to Dropbox where I can then add it to my setlist on my IPad. Now the only option I have is a transfer which goes on line but I cannot get it into my Dropbox folder in order to add to my IPad. The only option I have is to share as an email. I then discovered I can right click the file on line and send it to my devices. I find the IPad and click on it. It comes up on the next screen but there is nothing on the screen to allow me to actually send it. Am I missing something here? Please advise,
Thanks,
Rich
I cannot reproduce the procedure I used because Dropbox will not let me do it. I will try explaining in steps below:
I record music on my D.A.W. for live gigs.
Next I render the project to a WAV or MP3 File which goes to their respective folders.
Then I select the file by right clicking on it. A drop down menu shows up which includes "send To"
I would click on "send To and one of the options I could send the file to would be Dropbox.
but It is no longer listed. I could do this with PDF files also which contained lyrics to the music, but again, same issue.
In the past after sending the file to Dropbox I could go to Stagetraxx3 and add the file to my play list.
Now I have to TRANSFER the file to Dropbox and I find it on the web under my account but not in my Dropbox folder so it is unaccessible.
I found out by right clicking on the file on my account page a dropdown menu appears allowing me to send it to my devices which are logged in. I see the IPAD and click on it but after that there is no option to actually send the file.
I hope I did not make this sound to complicated.
Thanks,
Rich
