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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
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maayan2007 I found my files by following this link: https://www.dropbox.com/backups/Mac?
No Mac: try this one https://www.dropbox.com/backups/PC
Hi Walter, when I click homepage link, now there are no more files in android and ipad hence it shows the same as in laptop but the notification still exist saying my dropbox is full and has stopped syncing. What should I do next ?
- Walter
Dropbox Community Moderator
You haven't clarified if you see any folders on this page too Liz_raffly - could you take a look and let me know what you find?
Also, what exactly is reported in regards to your quota in your plan tab?
Hi Walter, no folder, none but there is button try dropbox backup.
Hi Walter, it said I am using 3.1gb of 2.25gb.
Hello, I have 54mo in my dropbox which makes it 2go and it tells me what is full and that there is no more space available? What can we do ? Thanks,
Hello,
I am seeing that i have gone over my actual limit - but i only have one folder on there with under 200mb and no shared folders. No backups either! Any ideas why I am seeing this? Any help appreciated
Everyone keeps asking about the backup feature. I do not have it enabled I posted a pic with 0 bytes in it. I have deleted all files and all shared folders. There is not a single file to be found in my account yet 48 hours later this is my account.
Also at the top of this query there is a link to solution. This has not been solved. my account is empty and unusable
- Hi, my Dropbox is empty and I did not enable backup, but it shows that my Dropbox is full and unable to add file, how do I resolve this?
