We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
Replies have been turned off for this discussion
- How can I share photos of my storage here?
Getting Out of space - 13.54 GB used even if I am having Less 10 mb file in all files and zero in shared and deleted files.
- Mark
Super User II
Have you checked www.dropbox.com/backups ?
I don't have any files in my Dropbox, but I keep getting an error message that my box is "over quota". When I go to the Home page to delete files, it shows that there aren't any files to be deleted, but the "over quota" message keeps appearing. Any suggestions ?
- Rich
ralphe74 wrote:
I don't have any files in my Dropbox, but I keep getting an error message that my box is "over quota".
Check your Backups page.
Plus, it is impossible to get support from a human.
- Mark
Anything in Backups? www.dropbox.com/backups ?
I deleted the back ups, indeed. Thanks Mark.
Do you know if there's a way to change the settings about saving the back ups in the future?
In dropbox, it is written '55.54 GB of 102 GB used', but the problem is that all the uploaded files that are visible to me are of only 24.69 GB.
I don't know what file is using up rest of the 55.54 GB of occupied space which is being shown
as you can see here in the 2nd attachment, these are the folders uploaded, I have kept these folders only on the cloud, and if you add it up, it totals up to 24.6496 GB, Please help me, because I can't find where the rest of storage is being occupied
