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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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Yes, Thanks!
- Megan
Dropbox Community Moderator
Before I go ahead and open a ticket on my end for you, I'd like for us to try something weltym.
If you have a Mac device, could you access the following link: https://www.dropbox.com/backups/Mac and try to delete any content from there?
Alternatively if you have a Windows device, try this link: https://www.dropbox.com/backups/PC .Thanks!
Hi, my dropbox says I am using 2.82 GB of data yet I only have three files which add up to 1.05MB. Ive checked and I have no backups or shared folders. Any help?
- Megan
Hi rachaeladams, thanks for posting here today!
Is it possible that you had Backup enabled for the account at some point? Also, could you clarify the OS you're using on your end? Is it a macOS device, or a Windows one?
I'm only asking, so I can give you the correct link, in order for us to check if there's any old Backup content, taking up space in your account.
Keep me posted, and we'll take it from there!
Hi Megan I dont recall ever having backup, though its possible I could have done. I use windows
- Megan
Hi rachaeladams, in that case, do you see any content when accessing the second link I provided above?
If so, feel free to delete any content you might find there.
There was some files in the backup. I have deleted those out and now have storage space. Thanks!
Megan I can delete them but it says it will remove them from my dropbox and my computer. is there anyway to just delete them from dropbox?
