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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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I signed out from all devices. I even uninstalled the Dropbox app from all of them.
Still, it shows: Regular files 1.1 GB.
Hi,
Now it is solved. Thank you. I did not know that Dropbox backup my all previous data. I went to DropBox Backup and delete them all and now I have plenty of space.
Thanks,
Hi, I have just installed dropbox to laptop. The problem is when I browsed anything in laptop, all activity captured in it hence my storage suddenly was over capacity. It never happened before. Help pls, thks.
- Rich
Super User II
Liz_raffly wrote:
The problem is when I browsed anything in laptop, all activity captured in it hence my storage suddenly was over capacity. It never happened before.
You've enabled the Backup feature.
I deleted all my files and my dropbox still reports 89.5% of 4GB+ as being utilized.
I have been trying to solve this for days. This problem has made my dropbox useless.
I need assistance.
Hi, I permanently deleted all files in my box, signed out then signed in but it still says that 1.85GB/2,25GB is used?
What can I do to really free all the space I have?
Cheers,
Nandi
- Megan
Dropbox Community Moderator
Hi kreorszagismeret, let's jump right into this!
Have you checked to make sure that you don't have any shared content, that might be taking place in your Dropbox account?
What about any active Backups?
Let me know more!
I have removed all my files from Dropbox, and left one Word and one Excel document in there, which is 3.4 meg, yet it says I am using over 4Gig of space!!! It is really frustrating! I have deleted the desktop app and added it again and it's apparently not backing up my computer as I checked that - what could it be???? Please help!
