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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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- Rich
Super User II
Shirley7 wrote:
I have the box message that it is full. I have deleted all the items, deleted shared files and turned off the backup of external drive. Box indicates still full. Why, what next?
You've turned off the backup, but are the files still in your account? Check your Backup page. Also, check your Plan page to see the breakdown of your usage.
Thank you, that worked.
No files are listed on the website or other locations. Consistently being prompted to upgrade my storage limit however nothing is there. Checked to see if files needed to be permenately deleted from my deleted files selection and it is also empty. Can not find the location of these suspected 5GBs of data that is in my storage since everything shows to be empty. Requesting support on how I could empty the account and start to use the account again. I can select manage account and see that I have a 5.3 backup but cannot find it to remove it. This seems to be my only hint to the issue however I cannot find this backup.
According to the Dropbox screen I have used 1.81Gb, but my files only total about 20mb.
- Rich
Ken Long wrote:
According to the Dropbox screen I have used 1.81Gb, but my files only total about 20mb.
What's the breakdown of your usage on your Account page? Regular files, Shared files, Backups, etc.?
Ah.. There is 1.8Gb in the Backups, but how do I get rid of them please?
Ken
It's OK - I have found out how to delete the Backups.
Many thanks,Ken
dropbox reports that the limit has been exceeded due to backups. But it doesn’t show the backups themselves anywhere and doesn’t allow them to be deleted. How to delete unnecessary backups?
