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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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i deleted the beckup and ALL deleted files but im still geting the same message
its like no meter what i do it dosnt free any space
- Mark
Super User II
If after a few hours it is still saying that then you need to delete more I'm afraid - sometimes it can take time to update the quota
i deleted all the files from dropbox and from the dropbox librery on the computer
it still say that i use 3.75 GB
yes,
ill be glade to contact you by email
Hi, I was getting messages I had no storage space left and discovered I had inadvertently enabled the "back-up" feature. After disabling it (using the helpful instructions from other posts), I'm still getting the "no storage space" messages and DB is not syncing. It's clear that the back-up was what was causing the overage and the remaining files are significantly under my space allotment, but frustratingly I can't seem to find any solution.
Would love any suggestions or guidance.
Thanks.
I recently encountered an issue with my account not allowing any files to transfer or update. DB says this is due to my account being over my limit of 8.2 GB at 8.4 GB. Ok, fine but I can't find anywhere how my Files/Folders are taking that much space. I have since removed devices and folders and should have about ~3GB in storage but my account still shows twice that amount. Of course, the chatbot cannot help. How do I have twice the space being taken up than what is actually in my DB account?
- Rich
vinylcharmer wrote:
DB says this is due to my account being over my limit of 8.2 GB at 8.4 GB. Ok, fine but I can't find anywhere how my Files/Folders are taking that much space.
Check your Backups page.
