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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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- No, i don’t
- Megan
Dropbox Community Moderator
Hi cristian1974, how are you today?
I merged your post under this thread, since the OP had expressed the same inquiry, and I want to keep everything at the same place.
Feel free to have a look at what I suggested above, and let me know if this worked out for you.
Thank you!
- On the link https://www.dropbox.com/backups/PC
I see some files witch I deleted
Unfortunately the problem is not resolved
There is not any files on the dropbox but apear 1.6 GB - Jay
Hi cristian1974, did you have any other computers attempting to backup to the site? There could be other backup names for different devices such as https://www.dropbox.com/backups/Mac or https://www.dropbox.com/backups/PC (1) depending on the number. Do either of these links help?
- No, i don’t have other backups
- Walter
Hey Mika2 & cristian1974 - may we reach out via email to have a further look internally at this point
My total file load is barely 400 MB, yet I receive messages I need to upgrade to paid services, because my stored file exceed 8.12 GB. How come?
- Rich
Super User II
LoraL wrote:
My total file load is barely 400 MB, yet I receive messages I need to upgrade to paid services, because my stored file exceed 8.12 GB. How come?
Check your Backups page.
I can't find what is taking up the room? No shared folders are listed which I created, and none are listed I was invited to view. My only Apps backed up to Dropbox are Scrivener and Scapple, on Mac, taking up 211 MB space. They are in the only visible folder on my Dropbox. I deleted a bunch of old files that were in that folder, but it didn't free up any room. 1.8 GB/2.0GB of "regular files" with no way to view them to see what the hell they are, that I know of? I'm reluctant to upgrade and pay for service, when I can't tell if I'm being scammed or glitched at the free tier? Thanks if anybody can point me the right way.
