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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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- Rich
Super User II
Justme53 wrote:
A few months ago I installed my Dropbox. Ever since it's downloading stuff into it. But when I open it up, it's always empty. It says, that it is completely full and I have to buy myself more storage.
You likely activated the backup feature. Check your Backups page.
I have the same problem as many of the other accounts in this thread.
I have a ghost Backup file somehow taking up a ton of my available storage space. I have tried the steps here but there are no backups to delete, and my computer (correctly) shows as disabled / not being synced under Manage Backups > Open Backup Settings. No Show Deleted Backups option. There are no files in my general Deleted Files page either.
Could someone from support please e-mail me and help get this fixed?
Thanks so much.
Thank you to both Megan and Peter for helping fix my ghost Backup file problem.
Everything looks to be back to normal.
Much appreciated!
Hello all,
I am getting super frustrated with Dropbox, I have deleted and unsync, files and folders. there is barely anything left in my Dropbox and yet, I get the same message over and over upgrade your Dropbox.
I feel like it's like a money-making machine. This pushes me away to actually use Dropbox at all.
Can anyone help?
- Megan
Dropbox Community Moderator
Hi NelliHegi, welcome to our Community!
Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space.
Or perhaps you have any active Backups enabled. Also, where do you see the message about upgrading your account?
Let me know what you find!
- I keep deleting and something automatically fills up my storage.
There are three folders that seem empty that apparently I am sharing with... The system will not let me remove myself from any of these folders on any of the devices.
How do I delete my account and restart? I assume that's the only solution - Nothing
There are no back up files - How do I delete my account and restore it?
THANKS!
