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Cliffd's avatar
Cliffd
New member | Level 2
2 years ago
Solved

Out of space? No files though

I got and email stating I am out of storage space. I go to "clean up" my space and delete old files, backups, etc. but I cannot find the files. Where can I find the files/folders to delete?

Storage space
  • Cliffd's avatar
    Cliffd
    2 years ago

    Thanks for the response. It may have been a server load time issue. The list of files finally showed up on my screen and I was able to delete. All good now.

6 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Cliffd, thanks for using Dropbox and welcome to the Community!

     

    Could you have a look at your plan tab and let us know what is reported there in regards to your quota?

     

    Also, do you maybe see any folders taking up space in your backups page?

     

    Keep us posted!

  • Cliffd's avatar
    Cliffd
    New member | Level 2
    2 years ago

    Thanks for the response. It may have been a server load time issue. The list of files finally showed up on my screen and I was able to delete. All good now.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Now worries Cliffd - I'm just glad to hear it's sorted now.

     

    See you around the Community and take care!

  • Natasha2282's avatar
    Natasha2282
    New member | Level 1
    7 months ago

    Hi CliffD,

     

    I have the same issue.  Want to clean up older files but can't locate them to make space?  I've been trying for an hour?

  • Natasha2282's avatar
    Natasha2282
    New member | Level 1
    7 months ago

    Hi,

     

    I have the same issue. No older files visible to delete to create space?  Help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Natasha2282 - sorry to hear about this.

    Can you please clarify if you've navigated to your homepage and your backups page to see if you can find any files to delete from there?

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