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Re: Erroneous "Your Dropbox is full" message
My dropbox says its full, but with myself and team together, we aren't even using a fraction of the allotted space. It keeps trying to get me to upgrade to business. We don't need all that, we just need what we have to work.
21 Replies
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- Mark
Super User II
If you have a shared folder inside your Dropbox then it uses up your quota. Therefore if you need access to it you need to get more space either via referrals, or, paying.
I added up the files and folders, and I am using about 3GB of space, but it says "9.5GB of 5.75GB used". I haven't used the 5.75 Dropbox says that I have. When I add up everything, it's less. How can I fix this?
Richard P.Super User alumni
Mark, can you post a screenshot of the following web page: https://www.dropbox.com/account#personal
That will tell us whats going on.
Dropbox says my terabyte drive is full, I deleted most of that months ago. It still says it is full, and fails to sync. There is nothing in the deleted file. I have contacted Dropbox, and have received nothing helpful. I plan to cancel, if not resolved soon.
- Mark
Barry - same as Mark please post your screen shot.
I seem to be having a similar issue. Here's the screenshot of the account page. http://imgur.com/a/LQh4g There's a windows traytip that shows occassionally and states that Dropbox is full, but the account page and the Settings menu clearly show that I'm only at 60%.
I'm on Windows 10 and I'm getting a Traytip in the lower right hand corner of my screen that says my Dropbox is full. However, it's not, I'm only using 60% of the space available. I've confirmed this using the Dropbox settings menu, and also confirmed it looking at the web interface under account settings. The Traytip message is inaccurate and annoying, and pops up randomly throughout the day.
Here are some screenshots that show exactly what I'm seeing.
http://imgur.com/a/s3cuL- Sanchez
Dropbox Community Moderator
As it says, I keep getting the "Dropbox is full" notification, but it's false. My settings screen says:
- Done, thanks!
- Jane
Dropbox Staff
Ross_SApologies about this, we had a slight issue at our end, it's possible that you received ‘Over Quota’ notifications by mistake if you are a Dropbox Pro / Dropbox Plus user on Windows 10.
We've fixed this problem and you should no longer see the notification. If you do, then it may be unrelated to this issue. Any support tickets you submitted to the Support team will of course still be answered, but if you no longer see the issue and it looks to you like you're not approaching your limit then you can relax.
Many apologies and happy Dropboxing!
Jane love the graphics in the step by step!!
Hello thank you for the reply; I will try this and report back!
Using 30.4.22:
I've uninstalled and reinstalled 30.4.22 following the steps in the previous post. Still getting the popup 'Your Dropbox is full'. My account shows 38.6% used of 2.2GB.
- I get the same error message. Very annoying everytime i log on.
- Jane
@JaneA, I've opened a case, Ticket #6218369: DB: Erroneous "Your Dropbox is full" message.
I appreciate your help!
It appears that the re-installation workaround worked in my particular case. But are we saying that any time I go over the limit and then back under again that I will need to re-install the program? If so, that seems awfully disappointing.
