Real folder size won't show in Finder

Hello Walter,

No problem ! Thanks for the help 🙂

All right so :
- My dropbox folder is located right after the user folder like this : /name_of_my_computer/users/my_user_name/my_dropbox_folder
- I didn't check all the folders but if I check few of them and the issue is there, for any folder.

Also, I'm not the sure about the precise moment this issue appears but I guess 1 or 2 weeks ago I didn't experience it (as I'm using this feature on a daily basis and I just been realizing this this week).

I hope my answers are precise enough ! 

Thanks again

Hi there, Lageole!

Since you reinstalled the Dropbox app and changed the 'online-only files on Mac' option a couple of times, can you also restart your computer, to see if that makes any difference?

Hello,

For the re-installation, I just did it without disinstalling the application !

This morning thought, I turned on the computer and I still have the issue 😞

Note that I left de mac only-online option disabled (as it seems to be how it supposed to be set to obtain what I want).

Thank you for your help !

Note : I asked today someone of my team to check if he was having the same issue and that was the case.

It's really behaving like the 0 octet mac only-online folder option was activated except it's not 😕

I'm sharing a screencaps just so you can verify the options are good (I'm sorry it is in french but I didn't find a way to switch it in english).

Could you confirm that the folder on the site is the same size as the local backup you have in the other drive with screenshots?

No problem,

Here is a screencap of the local back up folder vs the same folder online on dropbox (both with 551 elements but one showing 25ko the other showing 42 go which is the real size)

+

A screencaps of the calculated size of the very same folder on dropbox.com. It give me 39,11 go but I guess this is the different module of calculation that give a slightly different result (which is actually another issue but I don't think it can be settle anyway).

Thank you !

Ok I continued my research and found this thread : https://www.dropboxforum.com/t5/Create-upload-and-share/Online-Files-are-shown-as-Zero-Bytes/td-p/607040/page/2

It is exactly the problem I'm facing and the answer is that it is from an apple update ? Is that what I am experiencing ?

Thank you

Hello, 

Just doing a little up to the post !

Thank you !

Hey Lageole - thank for the nudge!

I just wanted to mention that since you're on a version past Mac OS 12.3, it's likely that you're facing what's described in the post you linked indeed. 

Let  us know if you have anything else to ask or add. 

Hello Walter,

Noted ! That's what I was dreading 😞

But it raised some questions and feedbacks,

Firstly, I have access on my user interface to the option we were talking about that would allow to choose. Why isn't this choice effective?

Secondly, the size calculation tool on dropbox.com is unusable because it gives different sizes from what I observe on the same file locally (local folder gives 42 go via the finder and its online calculation 39...). The tool don't give also some crucial information like the number of elements of a folder.

Finally, and if I've understood correctly, this is a change in the way dropbox works. I have to report that the removal of this option/tool is dramatic for the business I run (and that I think many users run, since we edit video content). 

We need to be able to accurately check the size of a folder, whether it's online or offline. We can't afford to have to put a folder locally every time we want to check its size. We work with files that are hundreds of gigabytes in size, and these checks are essential (back-up, shooting reports, content verification with suppliers, etc.). This is what makes dropbox attractive to audiovisual content creators.

So if this is indeed a deliberate change, please let development know that it's a change that makes dropbox almost unusable for our business, and will potentially push us to look for a new cloud storage solution, or servers, NAS etc.

If it's temporary, do you know when update are gonna come to fixe this issue ?

Thank you !