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Forum Discussion

insanemoe's avatar
insanemoe
Explorer | Level 4
3 years ago

Referral Bonus Disappeared

  I had various Bonuses from referrals since 2011 or so. I've earned around 14Gb just in referrals + my Basic 2Gb, and I recently subscribed to a short Trial but after it ended, it all disappeared...
Referrals
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey insanemoe, thanks for using Dropbox and welcome to the Community!
 

Space earned through referrals is permanent and won't be removed if you upgrade and/or downgrade your account. Could you have a look at your plan tab and let us know what's reported there in regards to your quota? 

 

Thanks!

insanemoe's avatar
insanemoe
Explorer | Level 4
3 years ago

Here are a couple of screenshots that show that I have earned (17,75GB) but it doesn't show on my account anymore.
so I had to take a plan because I was down to 2GB and got the alert to make some more space.

  

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi @insanemoe, thanks for the screenshot!

     

    On the top, right part of the page in the first screenshot the total referral quota shown there is 32GB.  

     

    What do you see when you click "view more earned space"?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      Megan wrote:

      On the top, right part of the page in the first screenshot the total referral quota shown there is 32GB.  

      That's not showing their total quota, but the amount of referral space that they've earned. They've earned 14 out of a possible 32 GB.

       

      insanemoe Can you share a screenshot of your Subscriptions page, showing your actual usage, please?

      • insanemoe's avatar
        insanemoe
        Explorer | Level 4
        3 years ago

         

         

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