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insanemoe's avatar
insanemoe
Explorer | Level 4
3 years ago

Referral Bonus Disappeared

  I had various Bonuses from referrals since 2011 or so. I've earned around 14Gb just in referrals + my Basic 2Gb, and I recently subscribed to a short Trial but after it ended, it all disappeared...
Referrals
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi @insanemoe, thanks for the screenshot!

 

On the top, right part of the page in the first screenshot the total referral quota shown there is 32GB.  

 

What do you see when you click "view more earned space"?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Megan wrote:

On the top, right part of the page in the first screenshot the total referral quota shown there is 32GB.  

That's not showing their total quota, but the amount of referral space that they've earned. They've earned 14 out of a possible 32 GB.

 

insanemoe Can you share a screenshot of your Subscriptions page, showing your actual usage, please?

  • insanemoe's avatar
    insanemoe
    Explorer | Level 4
    3 years ago

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      It looks like you have 14 successful referrals, since you're showing a paid plan, and you have 14 GB out of 32 GB. On a paid plan, referrals are worth 1 GB each, making it 14 referrals in total.

       

      When you're on a Basic plan, these referrals would be 512 MB each, making it 7 GB in total. 

       

      Could you check your referrals again to see how many completed referrals you have on your end?

      • insanemoe's avatar
        insanemoe
        Explorer | Level 4
        3 years ago

        I have 8 completed referrals + bonuses (other ways I've earned) see screenshot.
        I always was on the free plan and never had this problem.

         

         

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