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Referral ineligible on brand new computer
Dropbox Plan Free Device Lenovo Thinkpad E14 Gen3 Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) N/A Question or Issue My colleague just bought...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi zmlekj, thanks for messaging today!
Do you know if your colleague attempted to accept the referral while on the same network as your main machine?
Have you checked the information in this article to see if it applies to them?
Keep me posted!
Hi Jay, we are sharing the same office wifi and both using the same VPN, though we might currently be logged on different VPN servers.
The article you shared mentions ineligibility comes from either the user already having a dropbox account or the new user registering with the same computer as me. But neither of these conditions apply, since he's never used Dropbox before and opened his account on a brand new mac.- Jay
Thanks for the info. If you're using the same network, then this would be the reason why the referral was deemed as ineligible due to the location.
To prevent this in the future, any referrals would need to accept the invite from a different network entirely in order for the quota to be granted to the account.
Hi Jay, thanks for your reply. I understand that network overlap can sometimes trigger eligibility checks, but in this case, my colleague has never used Dropbox before, he created his account on a brand-new Mac, which is not associated with any prior Dropbox account.
We followed all other standard referral steps correctly. According to Dropbox’s own rules, a successful referral should grant the 500MB bonus.
I would appreciate it if you could review this specific case and ensure that the bonus is applied, as it meets all program requirements. Thank you for your time and assistance.
