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zmlekj's avatar
zmlekj
New member | Level 2
3 months ago

Referral ineligible on brand new computer

Dropbox Plan Free Device Lenovo Thinkpad E14 Gen3 Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) N/A Question or Issue My colleague just bought...
Referrals
zmlekj's avatar
zmlekj
New member | Level 2
3 months ago

Hi Jay, we are sharing the same office wifi and both using the same VPN, though we might currently be logged on different VPN servers.
The article you shared mentions ineligibility comes from either the user already having a dropbox account or the new user registering with the same computer as me. But neither of these conditions apply, since he's never used Dropbox before and opened his account on a brand new mac.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for the info. If you're using the same network, then this would be the reason why the referral was deemed as ineligible due to the location.

To prevent this in the future, any referrals would need to accept the invite from a different network entirely in order for the quota to be granted to the account.

  • zmlekj's avatar
    zmlekj
    New member | Level 2
    3 months ago

    Hi Jay, thanks for your reply. I understand that network overlap can sometimes trigger eligibility checks, but in this case, my colleague has never used Dropbox before, he created his account on a brand-new Mac, which is not associated with any prior Dropbox account.

    We followed all other standard referral steps correctly. According to Dropbox’s own rules, a successful referral should grant the 500MB bonus.

    I would appreciate it if you could review this specific case and ensure that the bonus is applied, as it meets all program requirements. Thank you for your time and assistance.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hi there, zmlekj!

      I'm happy to investigate further. I went ahead and opened a ticket on my end for you.

      You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.

      Thanks a bunch!

      • zmlekj's avatar
        zmlekj
        New member | Level 2
        3 months ago

        Hi Megan, I have not received your email

        Can you send it again?

        Thanks

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