Forum Discussion

zmlekj's avatar
zmlekj
New member | Level 2
3 months ago

Referral ineligible on brand new computer

Dropbox Plan Free Device Lenovo Thinkpad E14 Gen3 Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) N/A Question or Issue My colleague just bought...
Referrals
Sharonteosl's avatar
Sharonteosl
Explorer | Level 3
16 days ago

I have the same issue. I referred to my sister to dropbox. She got a new laptop and I was helping her set up her laptop. The email was verified. And we downloaded the desktop to her new laptop (brand new out of box). And it was deem ineligible. We do stay in the same household and hence share a wifi.

Also disappointedly when I emailed dropbox support and was told I was being abusive and if I do such abusive acts my account which I had for a long time will be ban.

Can you help me?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
15 days ago

Hi Sharonteosl, thanks for your message. 

I checked the support ticket you mentioned, and my colleague mentioned that the referral itself was detected as an abuse of the referral system, and not about you personally.

In general, for the future, it would be best for new users to accept your referrals when not located on the same network as your own, in order to prevent the referral from being seen as ineligible.

  • Sharonteosl's avatar
    Sharonteosl
    Explorer | Level 3
    12 days ago

    Dear Jay,

    Thank you kindly for your reply. Is there anything that can be done about it now or is it too late? Can she re-download at a different location?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 days ago

      At this point, your best bet would be replying to your existing ticket for more information Sharonteosl.

      Let us know if you have any other questions in the meantime. 

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