Forum Discussion

zmlekj's avatar
zmlekj
New member | Level 2
3 months ago

Referral ineligible on brand new computer

Dropbox Plan
Free
Device
Lenovo Thinkpad E14 Gen3
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
N/A

Question or Issue
My colleague just bought a brand new mac and I referred him to Dropbox. He created an account and installed the app, but it says that is  he is ineligible. He has never used Dropbox before and this mac was just bought from the store. Can you look into it, please?

Referrals

11 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi zmlekj, thanks for messaging today!

    Do you know if your colleague attempted to accept the referral while on the same network as your main machine?

    Have you checked the information in this article to see if it applies to them?

    Keep me posted!

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