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stdjmax's avatar
stdjmax
Explorer | Level 3
3 years ago
Solved

Referral Issue

I have referred my 1 friend which he accepted on her pc and download and install the application.

On my screen it shows that only invitation was send. Not that she accepted the invitation. So no bonus.

What can I do? Is the official helpline support for this?

Quota
Referrals
  • Jay's avatar
    Jay
    3 years ago

    Hi stdjmax, thanks for bringing this to our attention.

     

    According to the referrals page, what is the current status of their referral?

     

    This will help me to assist further!

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    cevenhuis wrote:

    Yes That is correct. Desktop App.

    And they signed up with the exact same email address that you sent the invitations to? Also, were you the first one to invite them, or could someone else have sent them an invitation previously?

  • cevenhuis's avatar
    cevenhuis
    Explorer | Level 4
    3 years ago

    I used same email addresses and no one refered them before. They just created new email addresses. They got emails from drobox and welcoming them, and then they downloaded the desktop and they have added files to the drobox since.  So that is why it is weird. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi cevenhuis, if the status isn't showing as completed, then they haven't finished all the steps needed to activate the referral on their end. 

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