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tnaeem786's avatar
tnaeem786
Explorer | Level 3
6 years ago

Referral sent to a friend marks as inelegible

Hi I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.   ...
Referrals
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 years ago

Unfortunately I dont think there is anything you can do - the system has detected that there is something not correct about that referral. 

This usually happens if people are using the same IP address or have been detected be on the same computers or mobile devices etc. 

tnaeem786's avatar
tnaeem786
Explorer | Level 3
6 years ago

The referral is my sister.  She was using one of my old laptop which I had installed dropbox on previously, but I had uninstalled it.

 

This seems not ethical, this is a genuine case, I referred her, she got the bonus and on my account her email is marked as ineligible.

 

I don't agree with this, and I am sure it can be corrected on your backend of the dropbox server ?

 

Can someone please help me with this ?

 

Regards, Tahir

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 years ago

    I dont think there is anyway to help (I dont work for Dropbox).

    Usually we'd say log a ticket, but, as free users cannot now log tickets I'm unsure what else can happen. 

     

    Sorry

  • tnaeem786's avatar
    tnaeem786
    Explorer | Level 3
    6 years ago

    Thanks for yur reply

     

    Is it possible for you to help and log a tickets, if you have an  upgraded account. Otherwise I guess not to worry.

     

    Thanks

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      6 years ago

      I doubt the 259 MB of space she received had anything to do with the referral. Referrals award 500 MB of space, no less. More than likely the entire referral (both your side and hers) was inelegible. This can happen if you're both on the same network, or if she used a computer that previously had Dropbox installed.

       

      No one else can log a ticket for you, other than a Dropbox employee.

  • tnaeem786's avatar
    tnaeem786
    Explorer | Level 3
    6 years ago

    Hi 

     

    I have a question. My Dropbox is Fulll, and I am trying to delete files that no longer needed to make extra space?

    I have deleted quite a lot, but amount of used space has not changed?

     

    Any advise, please?

     

    Tahir

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hey again tnaeem786, apologies for the delay on my end!

       

      Can you let me know what space usage you see from your Plan page here? You'll be able to see how much space you're using and what your account's limit is.

       

      This should give you a good idea of how much data needs to be removed in order to be under the space limit.

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