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Forum Discussion

BoomChakaLaka's avatar
BoomChakaLaka
New member | Level 2
2 months ago

Referral shows as ineligible. What can I do?

  Question or Issue I've referred a friend and the status says Ineligible, please help rectify.
Dropbox Basic
Mac
Quota
Referrals
BoomChakaLaka's avatar
BoomChakaLaka
New member | Level 2
2 months ago

It was installed on a unique computer and a brand new Dropbox account.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi BoomChakaLaka, can you also double check with them and make sure they’ve verified their Dropbox email address?

  • BoomChakaLaka's avatar
    BoomChakaLaka
    New member | Level 2
    2 months ago

    Hi, email addresses verified

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 months ago

      Were you both on the same network when they accepted the referral? That often triggers the ineligible status.

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