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Forum Discussion

Queen22's avatar
Queen22
Helpful | Level 5
4 years ago
Solved

Referrals ineligible

Hello,   I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Quota
Referrals
Storage space
  • Megan's avatar
    Megan
    4 years ago

    Hi Queen22, let's see what I can do to help! 

     

    I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

     

    Cheers! 

Dorian_C's avatar
Dorian_C
Explorer | Level 3
3 years ago

Yes, Megan, absolutely. That would be great. Please send me an email. I assume you have the address from my account? If not, let me know. Thanks.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Dorian_C, I just sent you an email, I'll see you there! 

  • davidgomez79's avatar
    davidgomez79
    Explorer | Level 3
    3 years ago

    I was  registering my parents to be able to save their pictures on dropbox.  As a bonus i get 500mb extra space. It went well with my first parent but the next turned out ineligible in error.  I had the bright idea to use my phone because their phones are set to Spanish which isn't easy for me but can someone fix this please?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey davidgomez79! Did you set up a Dropbox account for your other parent with the correct email address? 

       

      You can also see more on this referral status here.

      • davidgomez79's avatar
        davidgomez79
        Explorer | Level 3
        3 years ago

        Yeah I was able to register him with his own email and was able to install the app to his android phone but it stayed as ineligible. It was with his own email address.  The whole time its and he's never had a dropbox account before

  • Dorian_C's avatar
    Dorian_C
    Explorer | Level 3
    3 years ago

    I have a question with 2 referrals where one still just says "invitation sent" (but the person showed me that she's using it) and the other (sent at about the same time at the end of 2022) had also said "invitation sent," where he thought he was all setup, but wasn't sure, so we tried again and now it has changed to "Ineligible" and the date changed to today. Can we get credit for these? I believe they meet all the requirements: new Dropbox accounts and installs on Windows. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Dorian_C, I hope you're doing well! 

       

      I'd need some account-specific info, in order to be able to check what we can do about this. Can I send you an email, in order for us to investigate further? 

       

      Let me know! 

      • Dorian_C's avatar
        Dorian_C
        Explorer | Level 3
        3 years ago

        Yes, absolutely. Thank you!

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