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Referrals ineligible
Hello,
I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Yeah I was able to register him with his own email and was able to install the app to his android phone but it stayed as ineligible. It was with his own email address. The whole time its and he's never had a dropbox account before
Rich
Super User II
Super User II
davidgomez79 wrote:
I was able to register him with his own email and was able to install the app to his android phone but it stayed as ineligible.
Mobile devices do not count towards the referral program. The Dropbox desktop application must be installed on a unique computer.
It is installed on his unique device. That is the issue.
- Megan
Dropbox Community Moderator
Hi davidgomez79, let's jump right into this!
You mentioned that you helped him install the app on his Android device. Other than his phone, did he also install the desktop app on his computer?
Keep me posted!
To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.
- Rich
davidgomez79 wrote:
To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.
It needs to be installed on a computer. Phones and tablets do not count in the referral program.
@davidgomez79, specifically, he needs to install the Desktop (PC or Mac) Dropbox application using the account that you invited. I believe (but not certain), it must be a PC or Mac that does not already have another Dropbox account on it. The current Dropbox promo does not support mobile devices, even if those devices are the only ones some of your contacts or family have access to.
Dropbox's purpose in giving away the free space is to increase Dropbox usage among desktop users, competing with OneDrive and Google Drive in the hope that some of those free users will shift to paid users. I realize you could argue that mobile users could also become paid users, but for whatever reason, probably that Dropbox doesn't see as high a conversion rate to paid users among mobile free-tier users, they have never offered the reward for getting a new mobile user.
