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Queen22's avatar
Queen22
Helpful | Level 5
4 years ago
Solved

Referrals ineligible

Hello,   I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Quota
Referrals
Storage space
  • Megan's avatar
    Megan
    4 years ago

    Hi Queen22, let's see what I can do to help! 

     

    I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

     

    Cheers! 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi davidgomez79, let's jump right into this! 

 

You mentioned that you helped him install the app on his Android device. Other than his phone, did he also install the desktop app on his computer?

 

Keep me posted!

davidgomez79's avatar
davidgomez79
Explorer | Level 3
3 years ago

To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    davidgomez79 wrote:

    To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.

    It needs to be installed on a computer. Phones and tablets do not count in the referral program.

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