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DebDamm's avatar
DebDamm
Explorer | Level 4
2 years ago

Sharing Dropbox folder Issues - Plus & free account

A client is having issues uploading files to a shared folder I created.  I have a Plus account with 2 TB of storage (163.GB used) and she has a free account.  When she tries to use the link I have se...
Error Messages
Quota
Shared Folders
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi DebDamm, thanks for messaging the Community!

 

If you have a shared folder, and the other user doesn't have enough quota, then it won't be possible to add the folder to their account.

 

How large is the shared folder you're trying to share?

 

This will help me to assist further!

DebDamm's avatar
DebDamm
Explorer | Level 4
2 years ago

Thanks for the quick replay Jay! The shared folder is empty (except for 3 empty subfolders). So basically I can't share my folder with this client unless she deletes files from HER account or upgrades?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    If the folder is empty, it should be possible to add it to their account. 

     

    Could you try adding a single small file into the folder, and then ask them to add it to their account, to see if this helps?

    • DebDamm's avatar
      DebDamm
      Explorer | Level 4
      2 years ago
      We’ve tried that. If there is anything in the folder,she can’t upload to it without the “out of space” error message.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey DebDamm, sorry to jump in here, but have you considered using a file request instead of a shared folder?

         

        This way, your client will be able to upload to your own account without impacting their own quota. 

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