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DebDamm's avatar
DebDamm
Explorer | Level 4
2 years ago

Sharing Dropbox folder Issues - Plus & free account

A client is having issues uploading files to a shared folder I created.  I have a Plus account with 2 TB of storage (163.GB used) and she has a free account.  When she tries to use the link I have se...
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DebDamm's avatar
DebDamm
Explorer | Level 4
2 years ago

Thanks for the quick replay Jay! The shared folder is empty (except for 3 empty subfolders). So basically I can't share my folder with this client unless she deletes files from HER account or upgrades?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

If the folder is empty, it should be possible to add it to their account. 

 

Could you try adding a single small file into the folder, and then ask them to add it to their account, to see if this helps?

  • DebDamm's avatar
    DebDamm
    Explorer | Level 4
    2 years ago
    We’ve tried that. If there is anything in the folder,she can’t upload to it without the “out of space” error message.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey DebDamm, sorry to jump in here, but have you considered using a file request instead of a shared folder?

       

      This way, your client will be able to upload to your own account without impacting their own quota. 

      • DebDamm's avatar
        DebDamm
        Explorer | Level 4
        2 years ago
        Hi Walter, I have not. Haven’t used file requests before. Will this allow her to download the files after I edit (download, edit, then upload to DB) them? ( I am a photo editor and she is a photographer)

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