space earned not avaliable

Hey cassiem, thanks for the nudge here.

Can you please confirm that the email address associated with your Dropbox account and the address that the email you mentioned went to, are the same?

Hi Hannah, yes i can confirm that's correct

That's strange indeed, @cassiem.

Can you send us a screenshot of the email you received?

Just make sure to hide any personal info on the screenshot.

Thanks Hannah, no problem, here you go. Cassie

Thanks for the screenshot, Cassie!

When was the last email about your quota sent to you?

Also, can you confirm that the email came from one of our official Dropbox domains here?

I just received another email (screenshot attached) asking me to upgrade, the last one was from 9/9/24. I'm sure they are from dropbox. As I said previously I'm also unable to access files through a notification email that a colleague has shared with me, when I follow the link I get to than dropbox landing page that tells me I am out of space.

Hi Hannah, I received another message alert from you overnight but the message can't be opened. 

Hi Hannah, I still haven't received a response and am still facing the same issue. Are you able to advise? 

Hi cassiem   ,

Thank you for raising this issue.

We've passed your feedback onto the team and they're currently looking into it.

We'll update you as soon as we have any additional information.