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Suddenly used 1,100% of my allowed space
I have 16 gb of space earned by referrals. I had 7.6 gb of data stored. I kept receiving threatening messages I had suddenly used 1,100% of my allowed space. I repeatedly confirmed that I had on 7.6 gb stored. Dropbox suddenly denied me access to my data unless I upgraded to a larger storage plan. Can anyone help or explain what has happened and why
- YES… I found it. you are correct… operator error. All is well. Thanks to all of you shepherding this error and cleanup. So happy to have Dropbox functioning again. Thanks again
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Walter, I was using the website. I have downloaded the app on my PC. It shows there are not files on it, but I am still can't find any tab" to click on for "Sync and Backups" what am I missing.
Again, appreciate the followup
- Hannah
Dropbox Community Moderator
Hey wasting-time, and happy Monday.
To find the Dropbox preferences and the backup settings, you'll first need to click on the Dropbox icon in your system tray.
Then, click on your initials/profile pic and you'll see the preferences option.
I have been desperately trying to find the Backup and Synch tab on the dropbox PC App that is called out on the "backup" help page.. So far there is nothing apparent. I have tried to reply to others who have tried to help and have tried to send screenshots of my dropbox pc screen. Suggested next steps???
WHERE do I find this capability in the dropbox computer app????
- Walter
Hey wasting-time - you should be able to find those tabs in the app's preferences as mentioned.
If you cannot find them, could you try sending us a screenshot of what you see after you click on the Dropbox icon in your menu bar/system tray?
Also, could you clarify if you were getting an error when trying to delete your backups from the backups page?
I am trying to attach the screen shot (windows snip & sketch) of results of clicking on the Dropbox app from my tray. I find no "attach" icon in this reply screen.
Any suggestions?
- Nancy
Hey wasting-time, before posting your reply here, do you see a small camera icon, right above your message box? This should allow you to upload your screenshot in this thread.
Thanks Nancy,
See Attached
To repeat, I don't see any tabs for Backup and Sync. The taskbar Icon takes me to my dropbox folder on my PC. I moved my 7.6 GB's of data stored on DB to an external drive so as to be sure to have it saved. Appreciate any help in sorting this out.
- Hannah
Hey wasting-time, so it seems you're currently on our website, when you need the preferences on the app that's installed on your computer.
Do you have a small Dropbox icon at the bottom right corner of your screen, next to the clock and the WiFi icons?
If you do, (left)click on that, then on your initials/profile pic and then on 'preferences'.
Let me know if you don't have a Dropbox icon at all.
