Forum Discussion

techtive's avatar
techtive
New member | Level 2
3 years ago

The space I earned seems to have been reduced

I have been a user of Dropbox basic for several years now and have steadily accumulated free space through referrals. The last time I checked my storage space in November 2022 (as best I can recall...
Dropbox Basic
Referrals
Storage space
Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi techtive,

 

Thanks for reaching out about this!

 

If you earned space from referrals, they can't expire.

 

Having said that, if you earned space on account of setting up  Dropbox on a mobile device or computer based on a third-party promotional offer, they are almost always time limited.

 

Do you see any expired promotion on your referral space here (happy to check a screenshot if you like): https://www.dropbox.com/account/plan 

 

To see more on what's going on, we'd need a support ticket for you, so please check if you can open one here: https://www.dropbox.com/support

 

If you have any trouble opening a ticket, just let me know!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!