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Forum Discussion
Two referrals reported as "Ineligible. What can I do?
Dropbox Plan
basic
Device
HP G9
Operating System/Browser (if using the web)
Win10
Question or Issue
I recently send a referral link to two friends, inviting them to join Dropbox. I know both of them never used (nor registered to) Dropbox, but both of them are now marked as "uneligible". I do believe this is not the case: it is possible they showed your systems my same IP address, because in both cases they were using my WiFi at my office, which hides the internal clients' IP address and only shows a single IP address (NAT) to the rest of the Web. Can you kindly further investigate? Thanks.
2 Replies
- Dell_Dropbox
Community Manager
For future readers in this thread, a couple of reasons referrals may be marked as 'ineligible' by the system include:
- The recipient already has an account with Dropbox
- The recipient is registering their account with the same computer or on the same network as you
If you find yourself in this situation please email support so they can look into it!
- Megan
Dropbox Community Moderator
Hi there, paegas3, let's jump right into this!
I'm happy to investigate further. I went ahead and opened a ticket on my end for you.
You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.
Thanks a bunch!
