Forum Discussion

kcrisp's avatar
kcrisp
New member | Level 1
10 months ago

Why are my referrals ineligible?

I sent two referral invites and they both accepted from the email link and downloaded the app on their computer.  Neither had dropbox before but the status continues to say, "referral ineligible".  W...
Dropbox Basic
Referrals
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi kcrisp, thanks for bringing this to our attention.

If a referral is considered to be ineligible, then it could be due to users already having a Dropbox account, or that they registered or installed the Dropbox desktop application on the same computer or network.

Could this be the case when it comes to both those referrals?

This will help me to assist further.

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