Forum Discussion

kcrisp's avatar
kcrisp
New member | Level 1
10 months ago

Why are my referrals ineligible?

I sent two referral invites and they both accepted from the email link and downloaded the app on their computer.  Neither had dropbox before but the status continues to say, "referral ineligible".  W...
Dropbox Basic
Referrals
kcrisp's avatar
kcrisp
New member | Level 1
10 months ago

No they were not.  

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Are you on a company or education network at all, or are these all personal users accessing from their personal machines, without using any VPN or other proxy or security software?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!