Forum Discussion

kcrisp's avatar
kcrisp
New member | Level 1
10 months ago

Why are my referrals ineligible?

I sent two referral invites and they both accepted from the email link and downloaded the app on their computer.  Neither had dropbox before but the status continues to say, "referral ineligible".  W...
Dropbox Basic
Referrals
kcrisp's avatar
kcrisp
New member | Level 1
9 months ago

Please advise!

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey kcrisp, can I send you an email in order for us to investigate further? 

    I'm going to need some account specific info and tools in order to look into this. 

    • kcrisp's avatar
      kcrisp
      New member | Level 1
      9 months ago

      Sure.  Email me!

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hey kcrisp, I just sent you an email, I'll see you there.

        Thanks!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!