Forum Discussion

marcrickard's avatar
marcrickard
New member | Level 2
7 months ago

Why does my referral show as ineligible?

Hi, I just referred a new user to dropbox, they are new to dropbox and have set-up the account but now my referral is showing as 'Ineligible' - please advise why this is?
Referrals
marcrickard's avatar
marcrickard
New member | Level 2
7 months ago

Hi, thanks for the update.  I set-up the new user myself, who is new to Dropbox, on a laptop that was purchased second-hand.  The email address has been verified I think. There was already an install of Dropbox on the laptop, so I uninstalled and reinstalled, so not sure why this hasn't worked?

Thanks

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
marcrickard wrote:

There was already an install of Dropbox on the laptop, so I uninstalled and reinstalled, so not sure why this hasn't worked?

This is likely the issue. For a referral to be eligible, it needs to be installed on a unique computer, meaning one that has never had Dropbox installed before.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!