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S10G's avatar
S10G
New member | Level 2
9 months ago
Solved

Why is my account full because of shared files?

Hello ! I have no files on my Dropbox Basic, but connected to 2.3 GB shared files. The shared files are not my files – someone else is paying a fee to store them on Dropbox. Is that an error that D...
Quota
Shared Folders
  • Rich's avatar
    Rich
    9 months ago
    S10G wrote:

    I have no files on my Dropbox Basic, but connected to 2.3 GB shared files. The shared files are not my files – someone else is paying a fee to store them on Dropbox.

    When you accept a shared folder, you get your own copy of the files in your account. Since the files exist in your account, they take up space like any other file.

     

bb62's avatar
bb62
New member | Level 2
8 months ago

This is not an acceptable answer. When a free user accesses files  shared from a paid user their account should not be docked for the shared files.  When a paid user shares a folder, and the free user accesses a single file the entire folder size counts against the free user account. This appears to be designed precisely to attempt to motivate the free users to upgrade. You know that the statement that "you get your own copy of the files" is blatantly untrue. They are absolutely NOT copied to the free account. Otherwise they would not get changes. The linked account has precisely that--LINKS to the files. Stop treating your users like crap and fix this BUG or update the rules to be user friendly. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago
bb62 wrote:

Stop treating your users like crap and fix this BUG

It isnt a bug. Its intentional. Its to stop people scamming and also because there is a cost associated with every user in the share - Dropbox has no revenue other than sales. It isn't like Apple or Google that gets money from ads etc. 

Thankfully its a free market so if the free product doesn't work for you others may (Google as an example). 

  • bb62's avatar
    bb62
    New member | Level 2
    8 months ago

    I called it a bug to be mean.  Of course it is intentional. You are right - free market - I am cancelling my Professional account that I have had for 7 years and moving to Google Drive. As much as I hate giving business to the big guy, Dropbox has made it just painful enough to move. Well done.

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