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johnny18420's avatar
johnny18420
Explorer | Level 3
2 years ago

Why is the referral status ineligible?

Hi all,   I referred Dropbox to a colleague for both his work and school. Would this be eligible? They were both marked as ineligible and I don't understand why. I didn't receive extra bonus sp...
FAQ
Quota
Referrals
Storage space
johnny18420's avatar
johnny18420
Explorer | Level 3
2 years ago

Hi Jay,

 

The person I referred to does not have a Dropbox account. He created one for school and his personal which is brand new. He signed up using the link I provided. He is sharing an internet provider with his family member that may have Dropbox but he does not have one. Can you please help. I referred to him brand new and it's not fair why I'm not getting any additional storage nor does he get it either. Are you able to do something about this?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey johnny18420, sorry to jump in here.

 

In order for the referral to be valid, this person would need to install the Dropbox desktop app on their computer as well, did they do this?

 

Here are the steps they need to follow.

  • johnny18420's avatar
    johnny18420
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    Yes this person did install they Dropbox desktop app. He installed it on his desktop for work and on his laptop for personal/school. Now neither of us have the extra storage as promised.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Can we send you an email, so we can investigate this further, Johnny?

      • johnny18420's avatar
        johnny18420
        Explorer | Level 3
        2 years ago

        Yes please, if you can email that would be amazing.

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