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Sana5's avatar
Sana5
Helpful | Level 5
1 month ago
Solved

“Syncing with Dropbox paused” error when I access my Files app on iPad

I have an iPhone SE2 and iPad Air 5th generation. When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad and works fine on iPhone. I have seen ...
iOS
sync
  • Sana5's avatar
    Sana5
    1 month ago

    HiJay​, thank you for your help. I’ve already tried these and I still had the problem.

    The good news is that the problem is now fixed (Dropbox is synced in files app and preview app)! 

    The bad news is I do not know how it happened😅 I took the extreme resort of resetting the iPad. I chose not to transfer from my old iPad and decided to use iCloud backup. That freed up some of the system data as well. 
    Even after restarting it, it continued to error but in a 30 mins or so, while I was doing something else it was fixing itself.

    So I can only assume some trash data from the old iPad was doing something wrong… anyways, now I know resetting the devices does work sometimes.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi Sana5, thanks for messaging the Community!

Could you try removing the Dropbox account from the iOS Files app in the Locations area, reboot your device, and then re-enable the Dropbox account?

Keep me updated with any progress!

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