After upgrading to Ventura, cannot start dropbox app

Ok, thanks so much. i hope i can get it resolved.

Same issue for me.

Hey Djuna, sorry to see you're also having trouble with this.

Are you getting the exact same error, when you check the error log on the message?

And have you tried any troubleshooting steps, like uninstalling and reinstalling the app, or perhaps a more advanced reinstall, to see if that helps?

same error here after updating to osx Ventaru 13.1. Dropbox message, 'files will be moved to a save location, it will take up to 10 min'. Error message 'you need to restart the computer'. And now Dropbox won't startup and only showing a link to a log-file.

Is there a solution?

After upgrading Ventura 13.1, Dropbox (business subscription) stopped syncing.

All of our dropbox stored files are not retained locally.

I tried to add an image file to dropbox from dropbox.app but it just sat there spinning wheels overnight.

There is no dropbox icon on the top bar or the bottom bar.

I checked Activity monitor App confirming that was Dropbox.app active.  

I removed dropbox.app, downloaded new dropbox.app, re-installed.

After installation, no dialogue appeared.

I double clicked dropbox.app in applications folder.

That process opened the finder window.

Again, no evidence in action bars top or bottom, and not syncing.

Now, when right clicking on a file, there are no dropbox actions available.

Hey everyone, if you haven't done so already, can you please try to quit the Dropbox app and then relaunch it, to see if that helps?

I also just upgraded to Ventura and cannot get dropbox on the desktop. This is the error: 

bn.BUILD_KEY: Dropbox

bn.VERSION: 164.4.7914

bn.constants.WINDOWS_SHELL_EXT_VERSION: 58

bn.is_frozen: True

machine_id: 55be260b-f4fb-57d3-acf7-af751e17f602

pid: 8899

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='macbook', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Monica McDowell', pw_dir='/Users/macbook', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='macbook', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Monica McDowell', pw_dir='/Users/macbook', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

           mode=0o40755           uid=0   gid=0

     parent         mode=0o40755           uid=0   gid=0

HOME: '/Users/macbook'

appdata: '/Users/macbook/.dropbox/instance1'

         real_path='/Users/macbook/.dropbox/instance1'

                        mode=0o40700           uid=501           gid=20

         parent     mode=0o40700           uid=501           gid=20

dropbox_path: '/Users/macbook/Library/CloudStorage/Dropbox'

              real_path='/Users/macbook/Library/CloudStorage/Dropbox'

                        mode=0o40700           uid=501           gid=20

              parent            mode=0o40755           uid=501           gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                        mode=0o100755         uid=501           gid=20

                parent          mode=0o40755           uid=501           gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                        not found

                parent          not found

tempdir: '/var/folders/xt/34qywmc53770x1qq70qm4c2r0000gn/T'

         real_path='/private/var/folders/xt/34qywmc53770x1qq70qm4c2r0000gn/T'

                        mode=0o40700           uid=501           gid=20

         parent     mode=0o40755           uid=501           gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 5131, in _setup_root_for_account

  File "dropbox/sync_root/helpers.pyc", line 470, in get_root_for_account

  File "dropbox/foundation/futures/basic.pyc", line 853, in result

  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3a7e2f65-ae16-4341-a022-365f04eb232d‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3a7e2f65-ae16-4341-a022-365f04eb232d‘.}

the app is still not working. Can you tell me how to delete all dropbox preferences?

Hi everyone, what happens when you attempting to reinstall the app (without uninstalling first) using this link?

Doesn't impact. Still get the same error.

Hey monicame, do you see any difference if you quit the Dropbox app and then relaunch it?

The only thing that may have worked is adjusting the preferences.  Still waiting to see if this helps when I boot up my work computer.  Will report back.

No. I was just at the Apple Genius Bar yesterday and he did EVERYTHING there is to do and still getting the same error message. He said it was something on Dropbox that must be incompatible with Ventura that was causing the issue, so until Dropbox lets us know there's an update, not much to do.

Hello goodnight.

I'm using the Ventura version, and I also had the same problem, analyzing my Logs, and observing the Forum messages, I performed a battery of tests.

He follows:
1. Reinstall via homebrew (same error)
2. Manual reinstall (same error)

Then I went to other levels of execution, when running as Root, it worked at first.
Puff, it dawned on me, permission was the problem.
I reset the permissions. (same error) lol 😞

I decided to run the binaries via terminal.
"cd /Applications/Dropbox.app/Contents/MacOS"
Then "./Dropbox"
However, I still got error.

Realizing that it had worked as root, and there were indications of permissions.
I decided to delete the root folders.
"/Users/elizeu/.dropbox"
"/Users/elizeu/Dropbox"

IT WORKED.!!!!

Running as RootRunning as a regular user, after excluding local folders.synchronizing

Is there a fix yet? The dropbox app will not launch, Ventura 13.2. I refuse to try a reinstall as it will take 2 day to sync up again. Bogus.

You will not need to re-synchronize your files.

Let's assume you have your huge Dropbox folder stored on an external drive and it is accessible at /Volumes/External/Dropbox. You can replace that location with the actual location of your folder for the remainder of these instructions. It will work just fine.

BEFORE YOU BEGIN
I assume your Dropbox folder is located on an external drive that can be accessed at /Volumes/External/Dropbox. You should substitute that folder with the actual location of your Dropbox folder as you go through this guide.

If you have not already done so, make sure you quit Dropbox before you begin!

Open a Terminal window
In the Terminal, type

sudo rm ~/Library/Dropbox && ~/Library/.dropbox

Enter your Mac's password when prompted. You will not get any visual feedback while you are entering the password
Run Dropbox. It will think it's the first time you run it. Go through the setup.
As the last step of the setup, you will be asked to choose what files and folders in your Dropbox account you want to keep a local copy of. Select them all. Complete the setup.
As soon as Dropbox loads, quit the app.
Now go back to the Terminal:

sudo rm ~/Library/Dropbox && ln -s /Volumes/External/Dropbox ~/Library/Dropbox​

To verify everything is good:

ls -al ~/Library/Dropbox​

You should see a listing of all the files located at /Volumes/External/Dropbox If you don't, go back to step 2.
OPTIONAL: Install macFuse https://osxfuse.github.io/
Now start Dropbox. You are DONE!

Credits: mrforged 

Thank you, elizeufreitas.  Your solution worked for me.  

I used the Terminal command rm - R /Users/Joel/.dropbox to remove this directory.  Then I went dropbox.com, signed in, and downloaded a new installation file.  Dropbox is finally working for me on Ventura!

My situation may be unique as I used a Time Machine backup to port everything over from my very old Mac Mini running OS 10.something to my M2 Mac Mini running OS 13.2, so I am sure the .dropbox directory contained many old and incompatible files.  

Hi,

I have the same issue with dropbox, but then i realize that i have the same issue with other apps, like instagram and spotify in my macbook after the upgrade of macos ventura so i know that the issue was the OS and not dropbox app.

I found these https://www.macobserver.com/tips/how-to/how-to-fix-macos-ventura-wi-fi-problems/

First i flushed the DNS Cache, then resett the Mac Network Settings and last i restart my Macbook. 

With these my problem was fixed, i hope these works for you all!

Regards,

This worked for me. Logged in as root. Deleted /.dropbox and /Dropbox. Had to then uninstall Dropbox and reinstall, but it finally started up after months of it not being able to start. Thank you so much!!

Sorry you're having this issue, Bonker.

Can you let us know which version of the Dropbox app you're using and what your computer's exact OS version is?

You can hover over the Dropbox icon in your menu bar to see the Dropbox version.