After upgrading to Ventura, cannot start dropbox app

Hey Megan,

Of course: Ticketnumber is #21561115.

Hi Eranjes, thank you for this! 

I was able to locate the ticket number, and it seems your case has been escalated to our Advanced team already. Please keep an eye out on the ticket for any updates.

If you need anything else, let me know!

Can someone please help?

After recent update to macOS 13.3.1, Dropbox cannot start and quits after showing the following message

Couldn't start Dropbox.

This may be a temporary error. Please restart Dropbox.

For more information, click the help button.

If the issue persists, please contact

Dropbox support with the following info for help:

Details from the log file:

bn.BUILD_KEY: Dropbox
bn.VERSION: 171.4.6182
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 89152cb6-6b41-5f54-9816-3a672b7ad13f
pid: 5597
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='user1567', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='user1567', pw_dir='/Users/user1567', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='user1567', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='user1567', pw_dir='/Users/user1567', pw_shell='/bin/zsh')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
           	mode=0o40755	uid=0	gid=0
     parent	mode=0o40755	uid=0	gid=0
HOME: '/Users/user1567'
appdata: '/Users/user1567/.dropbox/instance1'
         real_path='/Users/user1567/.dropbox/instance1'
               	mode=0o40700	uid=502	gid=20
         parent	mode=0o40755	uid=502	gid=20
dropbox_path: '/Users/user1567/Library/CloudStorage/Dropbox'
              real_path='/Users/user1567/Library/CloudStorage/Dropbox'
                    	mode=0o40700	uid=502	gid=20
              parent	mode=0o40755	uid=502	gid=20
sys_executable: '/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
                      	mode=0o100755	uid=502	gid=20
                parent	mode=0o40755	uid=502	gid=20
trace.__file__: '/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      	not found
                parent	not found
tempdir: '/var/folders/yh/xbqnt_rx2v19v038fx3c95480000gp/T'
         real_path='/private/var/folders/yh/xbqnt_rx2v19v038fx3c95480000gp/T'
               	mode=0o40700	uid=502	gid=20
         parent	mode=0o40755	uid=502	gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 823, in wrapper
  File "dropbox/client/main.pyc", line 6348, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 306, in _wrapped
  File "dropbox/client/main.pyc", line 5890, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5814, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 282, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 169, in __init__
  File "dropbox/sync_root/fp_helpers.pyc", line 96, in fp_get_temporary_url
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3040d309-f54e-46e0-b56d-d9db25c5a43a’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3040d309-f54e-46e0-b56d-d9db25c5a43a’.}

Hey 2023, sorry to see you're having this issue. 

Can you restart Dropbox, by following the steps below, to see if that helps?

1. Open your Dropbox desktop app if it isn’t running already.
2. Click the Dropbox icon in the menu bar at the top of your screen.
3. Click your profile picture or initials in the upper right of the window that appears.
4. Click Quit.
5. Open a new Finder window.
6. Click Applications.
7. Double-click the Dropbox icon.

#3 from the suggested steps can not be performed as the app stays in "Starting" status and profile icon does not appear. With this step were you trying to ensure that app has exited?

These are the observations visually in order

1. 
2. 

    

3. 

    

4. Click ok and app quits

I have tried already by opening from the Application with double click and right click >open. Observations are same as above

Hi 2023, thank you for the updates! 

Can I send you an email, in order for us to have a closer look into this? 

I missed the reply as the notification email went to Junk.

Also latest version v171.4.6182 worked fine. So issue seems to be fixed in the latest version.

Hello Dear Dropboxers 🙂

I have the same issue, despite granting full disc access permission. 

Any help would be much apperciated

Hi hardee, welcome to our Community! 

Do you have the full error that you receive on your end? Is it the same as the one the OP posted on this thread? 

Let me know, and we'll take it from there!

Hi again 

Kindly see the errors I'm getting 

many regards

bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 43504a3e-57df-5f39-a851-c66ce9940f73
pid: 1124
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='hardee', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hardee ***', pw_dir='/Users/hardee', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='hardee', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hardee ***', pw_dir='/Users/hardee', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'hardee', 'shawnim'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'hardee', 'shawnim'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/hardee'
appdata: '/Users/***/.dropbox/instance1'
real_path='/Users/***/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
real_path='/Users/***/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ql/p5c537754v7cvtcks60hjjr80000gn/T'
real_path='/private/var/folders/ql/p5c537754v7cvtcks60hjjr80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 823, in wrapper
File "dropbox/client/main.pyc", line 6348, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5890, in _init_components_for_account
File "dropbox/client/main.pyc", line 5814, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 324, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 487, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600001ff8390 {Error Domain=NSFileProviderInternalErrorDomain Code=12 "(null)"}}