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Forum Discussion
ghiggi
2 months agoNew member | Level 2
After upgrading to Windows 11, I can't search for files within my Dropbox folder
Device
(Dell XPS 9320)
Operating System/Browser (if using the web)
(Windows 11)
Dropbox App Version (if using the app)
v234.4.5591
Dropbox Plan
(Plus)
Since upgrading to Windows 11 two days ago, Windows Search (Explorer search) no longer finds files stored in my Dropbox folder.
On Windows 10, I used to add the Dropbox directory to Indexing Options, and search worked perfectly — I could quickly find and open files among hundreds of thousands stored in Dropbox.
Now, on Windows 11:
The Dropbox folder does not appear in Indexing Options (the D: drive is listed, but not the Dropbox folder located at D:/Dropbox).
The Dropbox folder seems a virtual reparse point, which Windows Search ignores.
Expected behavior:
Windows Search should be able to index and find Dropbox files (at least those available offline) when Smart Sync is enabled.
Actual behavior:
Dropbox’s Smart Sync implementation seems to prevent Windows Search from indexing the Dropbox folder on Windows 11
17 Replies
- ghiggi2 months agoNew member | Level 2
Yes. Dropbox works well. Is located at :D/Dropbox.
But in the Indexing Options of Window Search the Dropbox directory does not appear:
You can clearly see the problem in this Screen Shot: - Jay2 months ago
Dropbox Community Moderator
Just for clarification, do the files which are available offline have the green sync icon on them like in this article?
- ghiggi2 months agoNew member | Level 2
Hi Jay . Reinstalling didn't solve the problem. It installed the same version.
- Jay2 months ago
Dropbox Community Moderator
Hi ghiggi, thanks for bringing this to our attention.
Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?
Keep me updated with any progress!
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