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Forum Discussion
App on phone has files, but app on laptop has only recent files
Application Affected
(Dropbox app phone and laptop.)
Device
(iphone 16e, ASUS Sonic master and ACER TravelMate.)
Operating System/Browser (if using the web)
(Windows 11, )
Dropbox App Version (if using the app)
(454.2.2 -
I have Dropbox Plus on my phone and it was synced to my ASUS laptop but it shows as basic now on that device. I have Plus on my phone and always have. I downloaded Dropbox to my ACER ( work issue laptop) and logged in and it is BASIC and has only files from when it opened.
The email on my phone is an old one but on the browser it shows the new one. I need the devices to sync to the one account.
Any help would be appreciated.
1 Reply
- Megan
Dropbox Community Moderator
Hey Nottah, welcome to our Community!
Just to clarify and make sure we're on the same page here: are we talking about two different accounts, under different email addresses? It isn't clear if we're talking about the same account, or two different ones but based on everything you described it sounds like you're using separate ones.
Here is an article that'll help you identify which email address you use on your desktop and mobile app.
Provided that you use two Dropbox accounts you can always use the steps here, in order to log out of the app, and sign in using the correct account.
Keep me posted on the results!
