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Marj5's avatar
Marj5
Explorer | Level 3
12 months ago

App won't let me use without upgrading, it thinks I have more than 3 devices.

I reset my computer.  When I tried to download the app, it prompted me to buy the upgrade.  It thinks this is now a 3rd device.  Now what can I do besides paying for the upgrade?

desktop
FAQ
Install
Setting up the apps

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    • Marj5's avatar
      Marj5
      Explorer | Level 3
      12 months ago

      Thank you for replying, Mark.  I went to the page you suggested, deleted everything except my phone.  Downloaded Dropbox.  The files from my phone synced.  Drobox won't open.  I get the circle for a few seconds, then nothing.  tried opening it from the start menu and from file explorer.  Nothing.  Any ideas? 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey there, Marj5, thanks for posting here! 

         

        Would you mind clarifying your device's OS, and also send me a screenshot of the page you see on your end, when trying to open the app there? 

         

        Just make sure your personal info is hidden. 

         

        Keep me posted, and we'll take it from there!

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