Backing up internal hard drives

The drive sizes are different, but I have the exact same problem outlined in the initial issue.

So, you'd like to backup your internal hard drives Dropbox using the Dropbox Backup feature. Is that correct wonsnot?

If that's so, I'm afraid it's not possible at the moment as you can only backup your computer's OS folders like Downloads, Desktop and Documents and supported external drives at the moment with Dropbox. 

I hope this clears things up. 

i am having the same exact issue and just talked to two tech support people on chat for over an hour and apparently they are archaic and not setup to backup two internal drives, yet you can do a backup on one internal drive and an external LMAO what is the difference?!?! they need to address this. I too have the service and pay for it, but can't fully utilize it. Having a second or even third HD inside your computer isn't even an unusual thing.

This should not be the case. You should be able to backup your entire PC. Millions of people have PC's with primary, secondary and even third or fourth internal harddrives, which all need to be backed up. There is an option to backup one internal and one external, why not just make it so you can do 2,3, or 4 drives no matter if theyre external or internal? Doesn't make any sense. For my situation, I have my OS and heavy use files on my SSD (primary) and my other lighter use programs and files on my HDD (Secondary). I need to backup the secondary, but there is currently not a way to do so. And that doesn't really do me any good as a backup service if its that limiting.

Hi @Tinman2, we appreciate the feedback on this idea. 

If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

If this is the case, why on earth are you advertising this as a "backup" service? Why have I paid for 2TB of storage space that it now seems I can't use? What a mess.

This makes no sense. I don't store any files that need to be backed up on the boot drive and I especially do not store it in the documents subfolder. To limit backups to just that makes no sense and makes the backup feature pointless. 

It's implied that if you offer PC backups, that would apply to the whole machine, not just a small selection of arbitrary system files. 

My only option is to duplicate my files onto my bootdrive into the dropbox folder. Which negates the entire purpose of backing up on the cloud. 
It's not even that hard to implement, I'm having a very difficult time understanding the logic behind this. Even pre-built computers sometimes have weird drive partitions which would also create problems, so it's not limited to your customer base that builds PC's.

Offering to put in an enhancement request is laughable, how is this not on your development roadmap like 5 years ago?

I disagree that the FAQ addresses the question.

There is no definition of "external" hard drive that is technically sufficient. Is a drive that plugs in via USB-C , is mounted on the computer at boot time and then network shared from the computer an "external" hard drive or is it a second internal drive? The distinction called "external" hard drive seems to be a transient device you plug into the computer occasionally. Who does that? What is that? A portable drive for traveling? A camera?

The question and thread, along with numerous others deal with what Dropbox may be calling "second internal drive". There are FAQ answers that say you can only backup files that are on the same drive as the Dropbox file. Well, I tried that. I followed the instructions for migrating the dropbox folder location to the second drive. Guess what I see on the folder selection list for backup? That's right, I still see the C: drive folders just as many other posts have complained.

I explored creating junctions to the dropbox folder. Guess what? That solution was broken deliberately at some point and now dropbox backs up the junction file itself instead of following it.

There are also articles in the library (not user posts) that say to install dropbox on the drive that needs to be backed up. Oh cool, I can do that. Doh! No I can't. The installer does not give an option for that and no question about how to overcome that obstacle is ever answered. And yet the FAQ and library articles still mention installing dropbox on the the drive that needs to be backed up as the answer. I purchased the product after reading the FAQ and library articles on this subject with an expectation it would work.

We have a problem. It isn't an uncommon problem. We want to back up folders that are not on the C: drive. In my case that is the singular reason I purchased dropbox. If dropbox can achieve this, publish an article on how to do it. If dropbox cannot do this, it should be explicitly stated.