Blue Screen of Death on Win10

Hey BenB2, thanks for reaching out to us here!

I'd be more than happy to investigate this in a little more detail with you, so I've reached out to the email linked with your Community profile.

When you have a moment, please check your inbox for my message and we can take it from there.

Thanks!

Just checking in again...has this problem been fixed yet? 

Or is there anyway to link a windows folder on a corporate computer to sync to Dropbox through the web app, rather than having to install the desktop app (which is causing the blue screen issues)?

Thanks in advance.

The Web app works but I'm not aware on how to sync automatically witm my computer, I can try and let you know. I don' t dare to reinstall dropbox, also since few months back our admin rights on the computer has been removed. So to be admin I need to make a request and it will last for 4 hours only, at the end of teh 4 hours a log off is forced and admin rights are removed. In this scenario I think Dropbox developers must find a way to allow the app to work without admin rights for teh syncing part. I also have Google sync and it doesn't cause blue screen but it doesn't work either. We part works. So again may be you can think of an nice intephace on teh web that can allow to work with files easily.

I have the same issue. On startup of my computer the dropbox is last to launch and after the app starts on my windows  PC I get the same BSOD... I had to disable dropbox to get my computer running again.

Steps I have taken so far:

-Uninstalled Dropbox

-ReInstalled in Same location

-BSOD

-Uninstalled Dropbox

-ReInstalled moved Dropbx to another folder

-Dropbox works for a few days then BSOD again with same error code.

Hey peeps, thanks for your ongoing updates here!

I don't have any updates to share on this just yet, we'll make sure to let you all know here as soon as we have some news.

Susanre, I noticed that you have been in contact with one of our specialists through email. I can see that they replied to you asking for some additional info, did you receive this email?

Since you're still having this issue, our specialists are the best point of contact for you for further investigation and troubleshooting. Would you be able to reply to them via email?

Also, I'd just like to mention that currently only the desktop app would offer the ability to sync to a local folder I'm afraid, so unfortunately I don't have anything to offer on this.

carandswe, I can also see that we reached out to you to do a little investigation but it looks like the last communication was from my colleague. Did you receive their message?

If you did, could you get back to them with the additional info they requested to allow us to look into this further?

ScubaStephen, thanks for joining us here! Would you mind just letting me know if you happen to have Symantec installed on your computer too? If so, what version?

Please don't hesitate to get back to us here with any questions.

Thanks for all your time and patience!

@Daphne Yes looks like I also have it: 15.0.112.1006

Per: https://support.symantec.com/us/en/article.tech220228.html

Hello, I'm currently having this issue as well. I have Symantec version 15.0.112.1006.

What if your issue is with a antivirus that isnt symantec? (McAaffe here)

Hey PeterDBU!

I'm sorry to hear that updating the antivirus you mentioned in your previous post ended up not working out.

If the issue is only persisting while McAffe is running on your computer, then I'd suggest letting the specialist you're in contact with know.

Can you reply back to their last email and let them know that the issue is still occurring and your trouble with adjusting the settings of McAffe?

If you no longer have their email to reply to, let me know and I can create a new ticket for you.

Thanks!

Hello--

I currently get a Blue Screen of Death error with the code KERNEL_MODE_HEAP_CORRUPTION. Dropbox was working fine until about a week ago when it stated that it was processing an update. After it completed it began giving this error about 30 seconds to 1 minute after running. Whenever Dropbox starts after a restart, shortly after it will do it again. If I close the Dropbox process before it can do it or stop it from starting with Windows it won't do it. I am currently running version 89.4.278 and I recently uninstalled it then reinstalled it completely.

When I did the uninstall and reinstall, it did not crash right away, it began to sync for a bit and lasted about 30 minutes then it crashed.

I am running Windows Version 10.0.18362 Build 18362 on a Dell Precision 3541 x64-based PC. I've recently updated my BIOS tot eh latest version as well hoping that this could help fix the issue.

I also have Symantec Endpoint Protection Client (Version 14 (14.2 RU1) build 3332 (14.2.3332.1000)) and DLP Endpoint Agent (Version 15.5.0107.01001) which cannot be uninstalled from the machine. This is my corporate computer so it cannot be removed.

Please feel free to open a ticket on my behalf so I can get this resolved as my Dropbox is not usable at all and I really need it working as soon as possible. I appreciate your help.

Hi tblewis0, thanks for joining the discussion!

If you haven't already, can you please check the "accepted solution" here for our latest update on this?

If possible, please update to the 15.1 MP version of Symantec Endpoint Protection as this should resolve the issue with the BSoD.

Should the issue persists when you have this version installed, then you would need to reach out to Symantec for further assistance I'm afraid.

Let me know if this helps!

Hey Daphne,

I've reviewed it and tried. I am contacting Symantec now because I am unsure how to upgrade it and it appears my version is past 15.1. I am at 15.5.

Hi Daphne
Version 15.1.0107.01002 is not working. I think this is 15.1 MP1.

Any info what Version should work?

Anyone got Dropbox working again?

If so what worked?

Not me. I am in the process of moving everything over to Box. A shame, because I found DropBox so useful and intuitive for so long. But it is crashing 2 of my 3 machines and I can't be without them.

Hello everyone, thanks for all your updates here!

MojoMojo, I'm afraid that if you're still having issues with this version of Symantec then you would need to reach out to Symantec Support for further assistance on this.

I was able to locate your ticket through Support Susanre, as we would need to do investigate some more if you're getting BSoD without using Symantec.

I can see that our specialist replied back to you requesting some additional info via email. Did you receive this email? If not, would you like me to reach out to you again?

Keep me posted!

Hi Daphne no I did not recive anything.

Hi Daphne,

I'm also experiencing the same issue, on my work laptop (ThinkPad X260). 

The SEP on my laptop is 14.2, but that's managed through Corporate IT and I cannot update it manually. Is there a workaround to this issue? I have an open ticket with your Support team, ending ####5201.

Thanks,

Dvir.

Hey dvirreznik, thank for joining the discussion!

If you're not able to update the Symantec Enpoint Protection then I'm afraid there isn't much I can suggest here. If you haven't already, I'd recommend speaking to your IT department about updating the software.

If they have any questions or issues with doing so, as I understand that they might have their own reasons for not updating to this version, then they can reach out to Symantec directly for further assistance.

Sorry that I can't be of much more help here, but please do let me know if you have any other questions!

Thanks for joining us here GimpyBoy.

The issue is most likely due to the temporary files that are created during the syncing process being picked up and quarantined by the antivirus software by mistake. 

If possible, I'd recommend ensuring that Dropbox is whitelisted in your antivirus softwares. Otherwise, I'd have to suggest reaching out to our Support team to look further into this with you.

Hope this helps!