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Blue Screen of Death on Win10

Blue Screen of Death on Win10

FadedPoppy
Explorer | Level 3
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Good morning.

Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to crash with a Blue Screen of Death.

Could you provide any advice on how I can go about determining what the conflict is that causes this to occur please?

If it's any help, Dropbox will not launch automatically on that PC - it must always be executed manually even though it's setup to launch on Computer start in the Dropbox settings.

Without Dropbox running the PC runs perfectly.

There are a great deal of applications installed on that PC so I'm reluctant to wipe & reinstall everything if there's a solution out there that doesn't require doing so.

This PC also experiences the issue of the browser not refreshing as described in this post here: https://www.dropboxforum.com/t5/Missing-files-folders/Webpage-folder-not-refresh/m-p/322934#M15542.  Chrome auto updates so that shouldn't be the issue.  I'll follow the other suggestions in that post to see if I can resolve that issue.  It seems strange, and probably just coincidence, that this one PC suffers from these two problems but it may be useful for you to know.

Thank you in advance for any assistance.

Jason.

117 Replies 117

Daphne
Dropbox Staff
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Hey @gCassy, thanks for joining us here!

To do some further investigation with you, I've reached out to the email address linked with your Community profile.

When you have the chance, please take a look at your inbox for my message and we can take it from there.

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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BenB2
New member | Level 2
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Hi there,

Same problem as everyone here, I am working in a 20 000 employee companies, official guidelines is then to remove the dropbox.

Any you can do to help ? 

Thanks

Daphne
Dropbox Staff
Go to solution

Hey @BenB2, thanks for reaching out to us here!

I'd be more than happy to investigate this in a little more detail with you, so I've reached out to the email linked with your Community profile.

When you have a moment, please check your inbox for my message and we can take it from there.

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Susanre
Helpful | Level 5
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Just checking in again...has this problem been fixed yet? 

Or is there anyway to link a windows folder on a corporate computer to sync to Dropbox through the web app, rather than having to install the desktop app (which is causing the blue screen issues)?

Thanks in advance.

carandswe
Explorer | Level 3
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The Web app works but I'm not aware on how to sync automatically witm my computer, I can try and let you know. I don' t dare to reinstall dropbox, also since few months back our admin rights on the computer has been removed. So to be admin I need to make a request and it will last for 4 hours only, at the end of teh 4 hours a log off is forced and admin rights are removed. In this scenario I think Dropbox developers must find a way to allow the app to work without admin rights for teh syncing part. I also have Google sync and it doesn't cause blue screen but it doesn't work either. We part works. So again may be you can think of an nice intephace on teh web that can allow to work with files easily.

ScubaStephen
Explorer | Level 4
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I have the same issue. On startup of my computer the dropbox is last to launch and after the app starts on my windows  PC I get the same BSOD... I had to disable dropbox to get my computer running again.

Steps I have taken so far:

-Uninstalled Dropbox

-ReInstalled in Same location

-BSOD

-Uninstalled Dropbox

-ReInstalled moved Dropbx to another folder

-Dropbox works for a few days then BSOD again with same error code.

Daphne
Dropbox Staff
Go to solution

Hey peeps, thanks for your ongoing updates here!

I don't have any updates to share on this just yet, we'll make sure to let you all know here as soon as we have some news.

@Susanre, I noticed that you have been in contact with one of our specialists through email. I can see that they replied to you asking for some additional info, did you receive this email?

Since you're still having this issue, our specialists are the best point of contact for you for further investigation and troubleshooting. Would you be able to reply to them via email?

Also, I'd just like to mention that currently only the desktop app would offer the ability to sync to a local folder I'm afraid, so unfortunately I don't have anything to offer on this.

@carandswe, I can also see that we reached out to you to do a little investigation but it looks like the last communication was from my colleague. Did you receive their message?

If you did, could you get back to them with the additional info they requested to allow us to look into this further?

@ScubaStephen, thanks for joining us here! Would you mind just letting me know if you happen to have Symantec installed on your computer too? If so, what version?

Please don't hesitate to get back to us here with any questions.

Thanks for all your time and patience!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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ScubaStephen
Explorer | Level 4
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@Daphne Yes looks like I also have it: 15.0.112.1006

 

Per: https://support.symantec.com/us/en/article.tech220228.html

gojanpaolo
New member | Level 2
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Hello, I'm currently having this issue as well. I have Symantec version 15.0.112.1006.

Daphne
Dropbox Staff
Go to solution

Hey everyone, we have a little update to share with you all!

We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

@ScubaStephen and @gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

Keep us posted with your results!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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