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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
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  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi tblewis0, thanks for joining the discussion!

If you haven't already, can you please check the "accepted solution" here for our latest update on this?

If possible, please update to the 15.1 MP version of Symantec Endpoint Protection as this should resolve the issue with the BSoD.

Should the issue persists when you have this version installed, then you would need to reach out to Symantec for further assistance I'm afraid.

Let me know if this helps!

tblewis0's avatar
tblewis0
Explorer | Level 4
6 years ago

Hey Daphne,

 

I've reviewed it and tried. I am contacting Symantec now because I am unsure how to upgrade it and it appears my version is past 15.1. I am at 15.5.

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