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Blue Screen of Death on Win10
Good morning.
Apologies for the very vague question. We are running Dropbox on 2 Win10 PCs. One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
Hey everyone, we have a little update to share with you all!
We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.
ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.
If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.
Keep us posted with your results!
Hi Daphne,
I'm also experiencing the same issue, on my work laptop (ThinkPad X260).
The SEP on my laptop is 14.2, but that's managed through Corporate IT and I cannot update it manually. Is there a workaround to this issue? I have an open ticket with your Support team, ending ####5201.
Thanks,
Dvir.
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorHey dvirreznik, thank for joining the discussion!
If you're not able to update the Symantec Enpoint Protection then I'm afraid there isn't much I can suggest here. If you haven't already, I'd recommend speaking to your IT department about updating the software.
If they have any questions or issues with doing so, as I understand that they might have their own reasons for not updating to this version, then they can reach out to Symantec directly for further assistance.
Sorry that I can't be of much more help here, but please do let me know if you have any other questions!
- I switched to google drive last week. Same functionality, same price, and doesn’t blue screen my computer. Hope this helps a few people here.
- Daphne
Same issue here on a corporate laptop. We are using Cylance Protect 2.0.1530.14. I also have McAfee Agent 5.6.2.209. Windows Enterprise 10.0.17763 on an HP Elitebook 840 G5.
The problem started last week after a new file was synced from another computer. I think the file became corrupted. Had to completely uninstall and reinstall DB. Deleted the old sync folder on my computer and resynced everything from the cloud. Worked fine until today.
When an new file was synced from a shared folder the BSoD returned. Have uninstalled and reinstalled again. Scared to sync with cloud as I need this computer for calls tomorrow. The issue appears to be that DB does not play well with other software. When will a fix be ready? - Daphne
Thanks for joining us here GimpyBoy.
The issue is most likely due to the temporary files that are created during the syncing process being picked up and quarantined by the antivirus software by mistake.
If possible, I'd recommend ensuring that Dropbox is whitelisted in your antivirus softwares. Otherwise, I'd have to suggest reaching out to our Support team to look further into this with you.
Hope this helps!
