Forum Discussion

FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey dvirreznik, thank for joining the discussion!

 

If you're not able to update the Symantec Enpoint Protection then I'm afraid there isn't much I can suggest here. If you haven't already, I'd recommend speaking to your IT department about updating the software.

 

If they have any questions or issues with doing so, as I understand that they might have their own reasons for not updating to this version, then they can reach out to Symantec directly for further assistance.

 

Sorry that I can't be of much more help here, but please do let me know if you have any other questions!

Susanre's avatar
Susanre
Helpful | Level 5
6 years ago
I switched to google drive last week. Same functionality, same price, and doesn’t blue screen my computer. Hope this helps a few people here.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!