We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
440 Replies
Replies have been turned off for this discussion
Thank you so much for this.
New version of Dropbox solved the problem - beta version https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
I contacted Dropbox via messenger and received the answer within a few minutes. this is for all who use ESET and have the same problem "Cannot establish secure internet connection":
1. Open the main program window of your Windows ESET product
2. Press F5 to access Advanced setup
3. Click Web and Email
4. expand Protocol Filtering and then click the slider bar next to Enable application protocol content filtering to enable or disable this feature
5. Look for "Excluded applications" and click on Edit Add Dropbox and Dropbox Update
6. Click OK
Keep in mind that you may need to reboot your device, or quit / relaunch the app, for this to take effect.
Many thanks for the early xmas gift :-) Had the same issue yesterday, uninstalled/reinstalled/rebooted to no avail, contacted the guys at ESET thinking that it might be a firewall setting on their software, they said this was a known Dropbox problem and a) that they issued their own patch this morning and b) resommended, if the patch doesn't resolve the issue, to install the beta version of the DB app. b) worked! :-)
I have ESET Antivirus, I disabled this antivirus but still my dropbox doesn't work and sync.
please tell me what should i do. i need my dropbox.
I contacted Dropbox via messenger and received the answer within a few minutes. This is for all who use ESET and have the same problem "Cannot establish secure internet connection":
1. Open the main program window of your Windows ESET product
2. Press F5 to access Advanced setup
3. Click Web and Email
4. expand Protocol Filtering and then click the slider bar next to Enable application protocol content filtering to enable or disable this feature
5. Look for "Excluded applications" and click on Edit Add Dropbox and Dropbox Update
6. Click OK
Keep in mind that you may need to reboot your device, or quit / relaunch the app, for this to take effect.
Hello, since yesterday afternoon I have not been able to access the dropbox desktop application. On three different computers it says "unable to establish a secure connection" but it is not a computer problem. I can access dropbox web.
I don't know what to do, I think it's a dropbox account problem. I have WIN7Thank you
Marco
Thank you!!!
Merry Christmas!hi there. same problem here after the W10 update - please advise how you install an older version of Dropbox? Have no idea
Not too tech savvy! Thanks
