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gabriel_nemeth
5 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
440 Replies
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- US85 years agoHelpful | Level 5Would you please send the link to your post in Eset forum we should all make them notice this problem.
Thanks
Samoreen - pep315 years agoNew member | Level 2
I am having the same issue and the windows upgrade. I uninstalled and attempted to reinstalled Dropbox v111.4.472.
I changed the proxy settings to none and it still will not connect and it will not allow me to log in. I do have an internet connection and I can get to Dropbox on via my web browser.
- Ray W.25 years agoHelpful | Level 6
Further to my previous post, I have now tried to access my Dropbox on three computers, and they are all showing this message. I can access Dropbox and make changes from my phone though.
- Nicole525 years agoExplorer | Level 4
Thanks @bioman. Your advice worked. Many thanks Nicole52
- Martin D.225 years agoHelpful | Level 7
I have seen 2 solutions ...
1. Allow a Beta version to be installed ... Open dropbox.com; click the icon in the upper right; click 'settings' in the dopdown list; scroll down to 'Early releases and set to 'On'2. In eset, allow dropbox to be exempt from SSL/TSL filtering ... Open eset; F5 for advanced setup; click 'Web and Email'; click 'SSL/TLS'; at 'List of SSL/TLS filtered applications' click 'edit'; scroll through the list of applications and click on dropbox and dropboxupdate
OK?
- Martin D.225 years agoHelpful | Level 7
I have seen 2 solutions ...
1. Allow a Beta version to be installed ... Open dropbox.com; click the icon in the upper right; click 'settings' in the dopdown list; scroll down to 'Early releases and set to 'On'2. In eset, allow dropbox to be exempt from SSL/TSL filtering ... Open eset; F5 for advanced setup; click 'Web and Email'; click 'SSL/TLS'; at 'List of SSL/TLS filtered applications' click 'edit'; scroll through the list of applications and click on dropbox and dropboxupdate
OK?
- Martin D.225 years agoHelpful | Level 7
I have seen 2 solutions ...
1. Allow a Beta version to be installed ... Open dropbox.com; click the icon in the upper right; click 'settings' in the dopdown list; scroll down to 'Early releases and set to 'On'2. In eset, allow dropbox to be exempt from SSL/TSL filtering ... Open eset; F5 for advanced setup; click 'Web and Email'; click 'SSL/TLS'; at 'List of SSL/TLS filtered applications' click 'edit'; scroll through the list of applications and click on dropbox and dropboxupdate
OK?
- Renate T.5 years agoNew member | Level 2
Bioman,
You have saved my sanity! Thank you so much!
- Jay5 years ago
Dropbox Community Moderator
Hi Star51, thanks for messaging the Community!
Are you using ESET antivirus software, or any other software that could be affecting your connection to the Dropbox site?
This will help me assist further!
- Jay5 years ago
Dropbox Community Moderator
Hi ZsoltN, thanks for contacting us!
Are you using ESET antivirus software on that one PC device? Do you have any other software that could be affecting your connection to the Dropbox site?
If you need any further assistance, please let me know!
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